Like others have mentioned, I was promised a service that didn't match the advertisement. Games were unplayable, with stuttering and unexpected closures. My internet connection is fine according to the company's own quality test (I specifically chose this service based on that quality). I received a typical response stating that they couldn't provide further support. Essentially, it felt like they were saying, 'We can't resolve your issue, but thanks for your money.' I've initiated a chargeback with all evidence, including screenshots of reviews highlighting the service's shortcomings. As many have stated, I expect to receive my refund. They attempt to brush off complaints, claiming no obligation, but they clearly lack understanding of consumer law. Just avoid them altogether.
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