Review Time
This is the most dishonest service I have encountered. I faced an issue for nearly a month that stopped me from using the service. It seems they are unwilling to resolve the problem in order to avoid issuing a refund, claiming that the issue must be fixed first, which contradicts their own terms and conditions. They are nothing but thieves!
My overall experience has been quite positive and aligns with what was promised. The only reason I deducted a star is due to the recent promotion that was exclusively for new customers, who receive that discount permanently. It would have been beneficial to see some recognition for loyal customers as well. While I understand the focus on attracting new clients, it can feel discouraging for those of us who signed up without any discount.
Overall, my experience has been fantastic and matches the description provided. The only reason for deducting a star is their recent Black Friday promotion, which is available only to new customers who receive that discount for life. It would have been nice if they also recognized loyal customers. I understand the aim to attract new clients, but it can be frustrating for existing users who signed up without any discount.
This is a follow-up review to support my previous one. I encourage you to read the company's response to that review. I'm eager to see their reply this time. My money has been refunded by my payment provider after they reviewed the company's website and the claims made about device compatibility. In my first review, the company instructed me to contact support for assistance, but no help was provided for device-related issues. Instead, I was reminded of their refund policy, which I believe violates consumer regulations. My payment provider agrees and has issued a refund. The website's claim that the service works on any device is misleading, as it should clearly state incompatible devices to prevent confusion. I find it hard to believe that a company could be so unaware of its legal obligations. Their previous response claimed compliance with regulations, but my payment provider disagrees, and I've been refunded. This will also be reported to the relevant authorities.
Like others have mentioned, I was promised a service that didn't match the advertisement. Games were unplayable, with stuttering and unexpected closures. My internet connection is fine according to the company's own quality test (I specifically chose this service based on that quality). I received a typical response stating that they couldn't provide further support. Essentially, it felt like they were saying, 'We can't resolve your issue, but thanks for your money.' I've initiated a chargeback with all evidence, including screenshots of reviews highlighting the service's shortcomings. As many have stated, I expect to receive my refund. They attempt to brush off complaints, claiming no obligation, but they clearly lack understanding of consumer law. Just avoid them altogether.
I had a great experience overall. I played using Wi-Fi, with a download speed of 500mbps and upload speed of 400mbps, achieving a ping of 14ms according to the speed test. Streaming in 1080p was smooth, with only occasional buffering for a minute every hour. I played several games, including Star Wars Battlefront 2 and Dispatch, both of which worked seamlessly. The service allows for mod installations, which is a nice touch.
Claim your business profile now and gain access to all features and respond to customer reviews.
