Dear Shadowfax Team,
I am writing to raise a complaint regarding my recent delivery.
AWB Number: SF3181672353MEL
I had ordered 4 items from the same seller (prepaid order), but I received only 1 item in the parcel. The remaining items were missing. I reported the issue immediately after opening the package.
Additionally, I want to report serious misbehavior by the delivery executive (Vishnu Yadav). When I contacted him regarding the issue, he spoke very rudely and said things like “jo karna kr ..complain kar de nikal “ This is completely unacceptable and unprofessional behavior.
This is a serious issue as I have already paid for the full order. Kindly look into this matter and provide a resolution as soon as possible.
I request you to:
- Deliver the missing items, or
- Initiate a refund for the missing products
- Take strict action regarding the delivery executive’s behavior
Please resolve this at the earliest.
Thank you.
Regards,
Shilu Neha
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Shadowfax Technologies Limited is India’s leading logistics service provider, enabling seamless commerce through fast, reliable, and technology-driven delivery solutions. With a presence in over 2,200 cities and 14,300+ PIN codes, we connect businesses and customers nationwide with unmatched speed, scale, and dependability. Every day, our network delivers more than 1.5 million packages, powered by 1.40 lakh quarterly delivery partners who ensure timely fulfillment across industries.
Our comprehensive services cover e-commerce, express parcels, reverse logistics, same-day and next-day deliveries, quick commerce, hyperlocal services, SMEs (via Flash by Shadowfax), and personal courier solutions. By combining innovation with operational excellence, we empower businesses of all sizes—from small enterprises to large brands—to deliver exceptional customer experiences.
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