Don’t waste your money on events here. We booked 8 tickets for the 80s rooftop party. It was raining fair enough we went inside. When the sun came out we all went on the rooftop but no music. I asked the security staff on floor 6 who referred me to the ground floor staff. I spoke to Holly on reception who said she was the duty manager for the Shankly Hotel. Who advised me all events are private and nothing to do with the hotel and there was only an email address for me to contact, nobody at all I could speak to about it. I said this is terrible customer service. Holly was rude, abrupt and clearly a training need here in customer service skills. As I walked away she said have a nice evening in a really smarmy condescending manner. To which I replied I won’t as your customer service skills are zero. Here is how to respond to a customer so you know for future use Holly, I’m sorry to hear your experience at the Shankley Hotel has not been a good one and I will send a message to the company coordinator to see if we can get the music on the terrace for you. Not a smarmy zero empathy it’s nothing to do with us. No wonder people were leaving by the dozen.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
