DO NOT STAY HERE! I warn everyone thinking about booking the shankly hotel not too! We came for my best friends hen do, paid nearly £5000. Rooms were shabby, wallpaper falling off the walls, fixtures and fittings falling off the wall.Last night we had a bath, filled just past the jets on the jacuzzi bath as advised on the wall, everything was fine. Got a knock on the door from reception to say there as a leak in the room below, came in with an engineer to have a look. She was very reassuring it was nothing to worry about and they just needed to check where the leak was coming from. She gave us clean towels to have a bath the next day also. We woke up on this morning to find £500 had been taken from my bank with no notification previous to this. I went down to reception crying as I couldn’t understand why they would take an additional £500. They told me they had a letter for us and it was to explain there was extensive damage to the room below because of the leak on our bath?! We asked to view the room that was damaged and was refused, asked for photos of the damage and was refused. Was told by the receptionist NYA that it was ONLY £500. As though £500 was nothing. To us it is! We were threatened with the police when we tried to challenge them on the issue. I’ve read reviews which I wish I did previous to this about leaking baths and leaking ceilings. DO NOT BOOK THIS HOTEL, they are all scammers!! I’ve read the hotel owner has actually been bankrupt and the hotel is administration, sounds like they’re trying to get money any which way and means. It’s a hovel!
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
