We attended the Shankly Hotel on Saturday 25th May 2024 for our friends Hen Do, as you can appreciate a very special occasion. We were all so excited going to the Shankly Hotel to celebrate, however our mood soon changed. We Sat down at 3.30pm for our supposedly “90 minutes of bottomless drinks” our first drink arrived an 1hr after ordering despite asking the waiter several times when our drinks will arrive. Give the waiter his due he was very apologetic ‘stating it was staff doing bar service’. First drinks finally arrived the second round of drinks took 30 mins to arrive. At this point we asked to speak to the manager, she came across I only wish I got her name as her customer service was disgraceful. The manager did extend our time (whoop whoop) as we only received 3 drinks in 2 hours. That’s the drinks now on to the afternoon tea.There were 23 in our party to say the afternoon tea was appalling is too good a comment, rubbish sandwiches, 3 cakes and 2 scones!!!!! There was not enough to go round our party 2 women did not eat. Every single one of us complained it was a disgrace. Again, we spoke to the manager due to lack of food who basically shrugged and stated we have had our paid allocation, this manager would not know customer service if it walked up and smacked them in the face not bothered as we had paid upfront, something I advise anybody wishing to book here not to do. Would the 23 women who attended the Shankly Hotel for bottomless brunch ever go back, 100% not!!!!Does your hotel need staff training on customer service 100% YES. Think twice about booking here there are better and less expensive venues across Liverpool offering a fantastic bottomless brunch service.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
