Absolutely terrible, AVOID!!!Pre-Covid, I was a regular visitor of the Shankly Hotel, which makes my experience all the more insulting.On 11/07/2020, I booked one of their party rooms for 2 nights, totalling £600. I paid £300 upfront, with the remaining balance to be settled on my arrival.On 27/10/2020, my booking was cancelled due to covid. I was informed that by booking was non-refundable, and they could only offer me my £300 in the form of a gift voucher - as mentioned before, I visited the hotel often so I didn't mind this and happily accepted.To cut a long story short, 8 months on I am yet to receive my voucher/refund. I have called multiple times and been blatantly ignored (as I type this, the phone has been ringing for 45 minutes and 28 seconds with no answer).Last Saturday (26/06/2021) I went into the Shankly myself hoping for answers as I was in the area. I spoke to the front desk manager who assured me that I would receive a call back in 48 hours. I told him that I didn't believe him, and I've heard it all before, but I was promised that they would stick to their word. Surprise Surprise, a week on, NO CALL.Chris/other directors, if you are reading this (and I know you are) I am extremely generously giving you 7 more days to rectify this before I start seeking legal advice.DON'T ASK ME TO CALL YOU - YOU DON'T ANSWER - YOU HAVE MY DETAILS!
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
