One star to good for this. Did couples experience room with eveing meal and breakfast. Room needed tlc tap heads missing so on. As we booked a package we went down for eveing meal at 8pm. Place aa quite greated and was asked if dining or package meal thing! Said what we booked. Happen a a4 sheet menu told go pick your own table. Baring in mind we booked are tike slot in restaurant 2 weeks prior thought we have table waiting for us. We picked a cosy table as this would been are first day as man and wife but for 2nd year running our cyprus wedding had been covid cancelled. 8.10pm waiter came over got our drink order and ask if knew what meal we like. Put meal order in and was told be better ordering pudding now. So all orders in. Had mention table could do with wipe to as food on and liquid. Me and hubby to be look around chatted about what would of been so on if been in Cyprus now. 8.25pm no drinks still notice people around us getting drinks plates being cleared away and meals being brought out. By 8.45 pm no drink brought over no food no service. I felt people were looking at us to why we just sat there. I felt be littled as was not worth them seeing to us as clearly package and not what they thought be spending more money!!!! Little did they know we would be. So we got up walk across restaurant out to reception no one even notice we were leaving left or someone say goodbye enjoy your eveing. Went spoke to a lovely lady at reception who truly the best thing person they have working for them. She too was shocked at what happen as restaurant quiet she could clearly see I was upset as explain how felt and what would of been are 1st day as man wife. Went out to town to try enjoy rest of eveing away. We couldn't get a meal out as what places were open for meal were booked and others stopped taking food orders. Good old mc ds at one in morning. In the morning I couldn't face going back restaurant for breakfast to be treated same way and ruin the start of what should be positive day. Going the town hall to register our wedding. We checked out re explain when ask about our stay what happen. Said room lovely so on but would like refund for meals we pay extra for and not had. This was mwnt be dealt with that day with phone call back. Its been 2 weeks I rang and ask what's happening ask to speak to manger after a week of no contact. Again no phone call. Had our money not interested now hey. What a big disappointment this has been. One phone call is not too much to ask for surly. Was ment book hen do weekend here but no chance. If your big spender they love you and spoil you if you do a package your pitty poor unworthy of bothering with. Never again will I be belittled like that. Shankly you really need to get your customer service sorted and what ever manger you have working for you step up and mange!!!!!!!!!!!!!!!!!!!
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
