My Mum booked an afternoon tea with friends and paid for the group in one go. Due to Covid the event was moved by 4 months and the 10 friends could not all make the new date so a refund was requested. A voucher was initially offered, then 10 vouchers for a similar afternoon tea. I intervened and advised that my Mum was entitled to a cash refund. They refused her over and over again, so I contacted Citizens Advice and they confirmed that she was entitled to a refund in the same way she initially paid - i.e in cash (card) rather than in vouchers (which were likely to be useless anyway).Still with this information it took two weeks, and me sending numerous emails, for the refund to be made. They tried to fob me off with it being not in their terms and conditions - however this was a complete lie. Do not let this company convince you that you aren’t entitled to your money back. Keep emailing, contact Citizens Advice yourself and don’t give up. Their customer services team is woeful, they never answer the phone and only answer emails every other day at best - usually after 2/3 days if you send a very strongly worded email.They never apologised for trying to pull the wool over my Mum’s eyes, and the girl we were dealing with was just basically useless. I won’t ever book with this company, and I’m on to my Mum and her friends that they’d be better off spending their money elsewhere.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
