I had a reservation and stayed over Saturday 5th September. We were allocated room 408. I had been wanting to stay at this hotel for a long time now and have heard great things so I was really excited when I booked it. We had travelled 2 and a half hours and it was a surprise for my partners birthday. Upon entering the room I was extremely disappointed. It was nothing like the pictures on the website. The room smelt damp, the ‘double bath’ was tiny. Everything was old and uncared for. The shower head was hanging off. We got settled in nevertheless and I ran a bath - the temperate knob didn’t work so the water couldn’t be turned from hot to cold. Not that it mattered as the water wasn’t even hot anyway. There was no shower curtain so the shower head leaked all over the floor (no wonder it smells damp). Once the jets were turned on in the bath it released a horrendous smell and turned the water a funny colour. I phoned reception and asked them if there was an issue or if someone could take a look. No one came up so I rang again. I advised we were going out but if someone could come have a look. I also advised one of the chairs was broken. The front leg was snapped off so if anyone tried to sit on it it would have collapsed. When we got back to the hotel that evening it was clear no one had been to our room, so I went downstairs and asked again. A guy then came up about 15 minutes later to take a look, he did something with an Allen key and asked if it was any better (it wasn’t) the water was warm but it was nowhere near warm enough to have a bath in. We gave up as a bad job. (Not to be rude but the guy really did smell horrendous - we had to open all the windows when he had gone because it was making us feel sick). The amenities also were not great, there was nowhere in the hotel we could get even a soft drink from past 10pm. We were told to go to a local Tesco 10 minutes away. I advised this all at reception upon on departure, she advised she was going to look into it for me and I would receive an email by 3pm. I am still awaiting any communication. I paid a £50 deposit when I got to the hotel as you usually would and I am still waiting for it to be returned to my account!!All In all I am extremely disappointed with the whole experience and it has ruined what I wanted to be a great birthday weekend. I have since emailed twice due to not hearing from the hotel when I was advised I would receive communication the same day. DO NOT WASTE YOUR MONEY!!!!!!!!!!!!
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
