I had my wedding here in September 2019 and the experience was anything but stress free. The run up to the wedding was so stressful due to really poor customer service from the wedding co-coordinators. It was very unpleasant and ruined what should have been an exciting time. After many emails and upsetting phonecalls, we finally finalised the wedding plans the week of the wedding which wasn't good enough.On the day of the wedding our wedding party were told that their rooms were not reserved despite being booked months beforehand. So, throughout the day we lost many guests who were up and down to reception trying to resolve the issue with a few missing part of the wedding breakfast. The issue with the rooms was eventually sorted during the evening reception or so we thought.It had been agreed that a tab placed on the bar for top table would not service shots and was only for top table guests. When I checked on the bar tab near the end of the night I was shocked that it was so low and said this to the staff member who provided me the tab, but I was shocked to find out an hour later it had rose by £400. There were numerous shots and drinks on the tab that no one on the top table even drank. I can only surmise that the tab was opened up for other guests.I was informed that the bride would have her own toilet cubicle that would be locked at all times and so left a large brand new bottle of perfume in there to only find out right after the wedding ceremony it had been stolen. The hotel will not reimburse this.The wedding cake was supposed to be sliced and some left in our bridal suite for us to taste after the ceremony but this never happened and so we never even got to taste our own wedding cake.Once the evening celebrations had finished, my parents had still not been allocated a room despite me booking them a room for four as they were looking after my two of our children. At 2am reception dealt with this by phoning my other guests to ask them at 2am to vacate their rooms to make way for my parents. Even my parents found this disgusting and so agreed to settle in a bedroom for 2 people which led to my daughter having to share a room with my in laws which isn't appropriate and my 10 year old son had to share with myself and my husband in the bridal suite, not what you expect to happen on your wedding night.I have made many complaints about this since the wedding to be offered with a free night in the bridal suite which just isn't good enough. With having four children and getting married late in life spending your savings, it really isn't fair for this to not be taken seriously. Lovely hotel and some dedicated workers but the awful customer service really lets this hotel down. I would most certainly not recommend to book your wedding here due to the poor customer service received.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
