Here’s my story about this shoddy hotel.Booked a stay in January this year. Got to room and as you go in there’s a bathroom on the left of a small passage. I took a look inside the bathroom and noticed the bath was half full of water. Looked in the toilet as the lid was up and someone had urinated and not flushed.I then went through passage into the bedroom. There was about 6 kids aged around 11-13 in there, two were bouncing on beds the rest were lounging. They all jumped up and looked petrified. So I’m thinking we were given the wrong room. They started saying that it was them in the wrong room and their mum was in reception. Obviously a load of b***ocks so I said “Nah, you lot stay we’re getting another room”. They all followed us out, clearly worried and disappeared to god knows where. So I gets to reception and I tell you now the staff didn’t believe me. However they gave us another room. That room was obviously a spare or overspill room or something because it was freezing cold. I went down to reception and they said it was them that controlled the heating. So went back up and found the heating was on in the bathroom but the bedroom was colder than a penguin’s a*se. I would have cuddled up to wifey and shivered myself to sleep but it turns out this room of doom is next to some kind of lift machinery because it clanked and grinded all night.Went down next morning and complained. Didn’t rant and rave, just said it was a shocking situation. This was a different manager from previous night but she pretty much called me a liar with regard to the kids in the room. She said house keeping had missed the room that was all. So I assume I must have seen the ghosts of 6 Victorian chimney sweeps or something. Anyway this Manager, Sarah, offed either a refund or a free return stay. I opted for refund.6 months later, after phoning, tweeting and generally trying to drive them mad, no refund came. I eventually got a message from a guy from customer relations called Liam Bellew (deffo not a relation to Tony I’m sure) He takes my card details and says he will give me a refund. 4 weeks later and I’m STILL waiting. He’s also ignoring my emails now too.I’ll keep trying to get my money back off of these shoddy people but in the mean time, maybe look elsewhere than this tatty place if you want to stay somewhere that prides itself on good customer service
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
