I booked a room at the Shankly Liverpool in October 2018 for my friends wedding in September 2019. Sadly the wedding was cancelled in February. This has been a difficult time for everyone involved. I first contacted the hotel in February about acquiring a refund for my room, I was told they would arrange this with the bride. However I still hadn't heard anything by May, so I contacted the Weddings Team again. I sent numerous emails and made phone-calls, in which I explained that if I couldn't have a refund I would, albeit reluctantly, stay in the room. On May 17th 2019 I was told I could have a refund for the room. I have still not received the refund and have sent emails which have been ignored. I have given my number to the team to contact me about the process and reason for the delay, as it had been over 4 weeks since I was told I could have the refund, but have heard nothing. I've had to spend a significant amount of time and energy on an issue that I thought would be very simple to resolve. I am extremely disappointed with how I have been treated and would never stay in a Signatureliving hotel. I have never written a trip advisor review before and didn't want to have to write this, however I've exhausted all other avenues. I hope that through writing this review the weddings team can address their customer service and show compassion to guests when weddings are cancelled. I hope that nobody else has to go through the arduous process that I have.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
