We booked a 2 night stay for our anniversary, we were greeted by welcoming staff and the reception looked lovely, however, we learnt very quickly that looks can be very deceiving with this hotel. We used the jacuzzi bath which when full was covered in grime and dirt, within an hour of being in the room the ceiling started leaking heavily and flooded the bathroom, which we were then later told that it had collapsed not long after they moved us. Going into our second room, all seemed well until the following day when the electricity and heating was cut off from 8am, the staff said that this would be sorted, yet when we got back from being out in the freezing cold all day, we still returned to a cold room with no electricity or heating for at least another 4 hours (we got back around 3/4), we were unable to use the drink making facilities or charge our nearly dead phones, the receptionist offered us another room change if the issue wasn’t fixed. To make it worse each time we left our room our key card stopped working, resulting in me and my partner repeatedly going up and down the stairs (from the third floor) to reception to sort this issue. After sorting out the problem with the electricity and heating we decided to watch the TV, but this did not work and would keep turning off. Same issue with the jacuzzi bath as the other room, but all lasted about 30 mins as the plug must’ve been broken/damaged as the water was slowly draining. Me and my partner could’ve had a better nights sleep on the side of a mountain as the first night I was woken up to banging on a door, this scared me and I woke my partner before someone started shouting and banging more on one of the doors next to our room for at least 20 minutes. Our second night was exactly the same, more people were banging on the doors, even messing with our door handle, luckily this wasn’t as long and stopped after around 5-10 mins. As we were checking out the receptionist asked how our stay was and we were honest to say that it was awful, she called the manager to come and speak to us, we then waited in the reception over 20 minutes for the manager who never came, so we ended up leaving. Unfortunately, this ruined our anniversary and overall trip to liverpool, as it was our first time staying in the city.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
