Very disappointed by the Bastion Restaurant at the Shankly Hotel. Firstly, I found the online booking facility really difficult to use - it was stuck right in the bottom of the screen and wouldn't let me scroll down to the time we wanted - so I rang. We booked a table for 2 at 6pm and I was told it was all booked in.We arrived on the dot of 6pm - when I checked the time on my phone I realised I'd missed a call from them at 5.45pm, when we were already on our way. At the reception desk, three members of staff just about managed to stop their conversation so I could give my name. 'Oh, we've got a tour group coming in - we really needed you here half an hour ago. I'll check with the chef...' comes back 'If you follow me, we can do you one course and we'll need the order in 5 minutes.' At that point, we left.The time to tell me they needed us at our table before 5.30pm was last night when I made the booking. I don't believe a 'tour group' books in last minute - surely they knew about it last night? At worst, they could have rung some time this afternoon. They had no idea how far we'd travelled, what other plans we might have had, or if it was a special occasion. We didn't even get an apology.Needless to say, we won't be going back.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
