Not usually one to leave a review specifically not a bad one but after the amount of money we have spent I thought it was important to be honest about this hotel and prepare people. I feel like we've had our eyes taken out.The rooms are really dated and dreadful. We stayed in The flamingo suite - this suite has so so many issues. Thank goodness only 7 of us came, there is nowhere near enough room for 14 people, we really struggled with just 7. The suite itself is also really disgusting, it was filthy and the smell made us all feel really sick. The pool was broken and slimy it smelt really bad and the drains in the bathroom weren't draining properly and smelt sewage like we had to shut the door because the smell made us all feel really unwell. The wallpaper was peeling off in areas, tiles were damaged, doors were damaged, the entire room needed some real tender love and care. To the exterior we had a huge scaffold and some really filthy windows too.- Brunch - the dancers and DJ were fantastic, exceptional in fact but the sandwiches were really bad most of them had no filling it wasn't clear which were ok for our friends with allergies which wasn't great. There wasn't enough glasses on the table so a few of us sat with no drink for a while. When we asked for a mocktail they bought one tiny glass jug full of ice which meant we had to keep getting up and asking for it to be refilled.- Cocktail making - The class lasted around 30 minutes and I appreciate 2 of us weren't drinking but we've done several cocktail making classes and they're never less then 2 hours even with smaller numbers. Usually we race, play games, there's often a shot per person included and some kind of competition but we were put into a back room out of the way made two drinks and sent on our way. Members of staff were coming in and out to take the ladders or get things they needed. Again just not a great experience.- Deposit - I paid £50pp on arrival which was meant to be put back onto my card when we checked out. This still hasn't cleared and given the state of the accomodation it's concerning they're still holding this.- Safety - key cards are needed to be reset sporadically and although our suite was out on its own we had a man come down our corridor near the room and other ladies staying there had similar issues with men trying key cards to their rooms.I hate to complain but we have paid over £3000 for this experience for 7 people and we're just really disappointed, the birthday girl was just gutted with the state of the room and the smells we all went to bed early so we could check out and get home!There are so many amazing places in Liverpool so please do find somewhere different if you're looking for a good time. This hotels location is good but everything else is bad :(
Claim your business profile now and gain access to all features and respond to customer reviews.
Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
