I couldn’t fault our stay, how ever the after service is absolutely disgraceful! I booked my friend the All Grey Suite for her 30th birthday, we were offered this room as the jungle rooms were unavailable, we were told how amazing the rooms were! BUT we weren’t put in the All Grey Suite, even though that’s what we had paid for, I didn’t complain while there as not wanting to ruin her birthday. So I emailed the hotel 14/2 advising of the incorrect room, no response! Emailed again 10/3, got a response from Mike Dewey 14/3 saying there is no mention of the All Grey Suite on booking, which is completely incorrect as I was offered this room and it’s on my invoice, which I then sent to him. I was polite in my response even though I’m basically being told I’m lying! Again no response to that email where I’m having to prove myself! I chase it up 22/3 to get a response of ‘Hi AbiAs I said in my original reply thank you for bringing this to my attention.However, I do not believe there are any grounds for compensation.’ No where I had asked for compensation! But now I’m getting more and more frustrated at the total lack of the don’t care attitude I am receiving! So I respond with ‘ Hi MikeIn your original email you advised there had been no mention of the all grey suite at booking, which clearly isn't correct. so its ok then to not have something that we paid for???’ Again I get completely ignored!! So I respond again explaining that the couldn’t care less attitude is terrible, I was cc the reservations email in too as I was getting ignored most of the time. All I get back from him was ‘reservations teamed respond to me’ so another couldn’t care less email! Honestly absolutely disgraceful attitude, I paid for something I didn’t get! And yet Mike and the hotel don’t give a F! I am now taking this further. Just be careful booking this hotel, you don’t get a refund and if you check companies house you will understand why, and now I understand the don’t give a s**t attitude
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
