AVOID!! THEY WITHHOLD MONEY!!We are due a refund from yet another appalling stay we had at the Shankly in January.. STILL no refund.We stayed in August 2021 and the room was disgusting (see photos). They moved us to another room and we had to rush out for our food reservation, came back and the tv wasn’t working so we asked reception and they tried to fix it but nothing so moved us to another room. By this time it was around 9:30 and we were just disappointed.We were offered a half price stay if we rebooked, so we did for January 2022. Thought we’d give them the benefit of the doubt.. it was just another waste of money. The room was okay, could have done with a bit of a clean but nothing like the first time. Unfortunately next door was like a nightclub screaming, shouting, playing music extremely loud. We complained around 1am to the reception to be told they haven’t got a noise policy.. sent someone up who told them ‘I don’t think you’re being loud but we’ve had a complaint so try keep it down a little, I don’t think you’re being loud though’ so of course next door just carried on. By 1:30 we’d had enough and checked out.I sent an email explaining what had happened and they offered us a full refund which was meant to be in our account by 21st January. It is now 5th April and still no refund. We were told in March we might not even get the refund now even though I have it in writing. Every time we phone we’re told management are in meetings, every time I email it’s ‘I’ll chase accounts’.Absolutely appalling customer service in the Shankly. Honestly. Avoid it. Don’t waste your money
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
