Deposit not refundedBooked in for a stag do in November 2021 had to pay a pre-authorisation payment of £50.00 per guest upon checking in (£300 in total). Was told that it could take up to 15 day to refund this, chased up on multiple occasions and was told they were experiencing a system issue which had cause delays in payment being processed, still not received the refund! Poor communication and customer service, avoid at all costs! Providing a 1 star review is being generous.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
