It's with great sadness I am having to write this review. I read through the reviews and I thought aww God, I don't want this to be real. I've had the shankly in my head for my wedding venue even before I got engaged. I wanted to look around the venue. I was booked in over email to look around and when I got to the reception it appeared they new nothing about it and the wedding planner wasn't even there. Lucky the bar manager (nick) I think was lovely and jumped to show us around and we received a drink on the house when we had look around. He told us he wouldn't be able to answer much wedding question but will give us an email. Before we emailed to book this visit we was ringing the reception one day I was on hold for 30 mins, no one answered the phone. I rang the restaurant and they told me they can't pass me through buy they took my name and number and Said I would be rung, again this didn't happen. We couldn't check in till 3pm so we waited in the bar and then there was a que, which is fine I don't mind as we didn't wait in the reception we was in the bar. He gave us an email for the wedding planner and got no reply.Eric was a lovely man who took our cases and had a good laugh with us. This was checking in and also when we was leaving. He is exceptional at his job and should be at receptionsi, As the people at Reception just don't appear to want to be there or do there job, but again I didn't let this effect me as the venue was simply stunning.Room was lovely, a few wear and tear marks but again didn't affect me and I loved loved love the make up area!! Leaving was all fine with an easy check out we gave Eric our key and he held the door open and on our way we went. I found Chris the managers email also on the reviews so I emailed him, he responsed and then the the wedding planner replied straight away but just once, not bothered since.I've emailed Chris a fair few times since staying and we still haven't received out £50 we put down as a deposit. My partner and me are deeply saddened by all of this as we was set on this venue for our wedding as it has meaning behind it but also truly beautiful. What has happened to it since covid, I do not know, but the owner needs to go I and get people trained and maybe stop the deposits?
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
