We stayed for 1 night 26th August in a Luxury Room for 8 people. The confirmation email stated a pre authorisation of £50 per person would be taken on check in. This was processed on the day a total of £400. I am still waiting for the deposit to be refunded - I have made numerous calls but no one picks up!!As stated above this should have been a pre authorisation and not full payment - this was not the case the money was taken from my account. This goes against the terms and conditions. I have had no emails or any communication from the hotel. I would not recommend a stay at this hotel as the administration is poor as is the customer service! I think it’s a disgrace to hold peoples money in this way and from other reviews it seems common practice!
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
