I was so upset by my negative experience at the Shankly Hotel that I am taking the time to leave a review. After half an hour waiting to be checked in we were given a room for 8 when we had booked a room for 2 but had to change as the TV and WIFI did not work. The next room we were given was dirty. The staff were abrupt and disinterested. I am still waiting for my £50 authorisation money to be refunded and can see from reviews that this is unlikely to happen, despite leaving the room cleaner than when we arrived. This hotel does Liverpool a disservice and Bill Shankly would turn in his grave.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
