I’ve just returned home from a 1 night stay at the Shankly Hotel. When we arrived at check in, I thought the foyer/restaurant etc was impressive looking. Music/vibe/location had me feeling like I’d made a good choice and the check in staff were friendly etc. But that is where the positives stop. Me and 7 friends stayed in the EVE room on the 5th floor for an eye watering £520, room was nothing like the luxuriously photos they put on their website. Also on top of £520 they ask for a further £300 deposit, you could burn the room down and it still wouldn’t cost £300 to fix it. No breakfast/parking is included in the room rate, that all costs extra. The room reminded me of a hostel, wall paper peeling off. TV didn’t work, Bluetooth wall speaker didn’t work so no music to fuel our “party” experience. The double beds were two single divan beds pushed together, 3 of these beds had huge dents in them making it almost impossible to sleep in. Considering this is party hotel they miss out on the small things e.g. no corkscrew/bottle opener in the room, no ice box. 1 x Chair between 8 of us. Also fire alarm going off almost on some sort of loop is so frustrating. We paid £12 for breakfast which was nice but the fire alarm made it not enjoyable at all. First time staying in a signature living hotel and it will be my last. It’s basically daylight robbery changing hundreds of pounds and selling luxury and getting no luxury at all.
Claim your business profile now and gain access to all features and respond to customer reviews.
Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
