If you are planning to visit Liverpool, stay away from this hotel it is the worst hotel I have ever stayed in. The rooms are very basic, unkempt, filthy and definitely not a 5 star. I paid for one of there luxury rooms that was featured on the show, so I was expecting a WOW factor On arrival you have a choice if you want to pay for secure parking a 24 hour day rate of £15.00 (parking is open to the general public) When I arrived I had to pay a further £50.00 deposit, which was supposed to be returned back into my account. I was given the keys to 319 and I was suppose to of got a bottle of Prosecco, this never happened the room smelt damp, worn and shabby, no theme, the bed was a double boxed divan, that did not join together, no WIFI connection or a secured line was available on, the bath had dirty marks and the taps had brown water stains on them. Complained to the desk downstairs, but they where not willing to assist, (just listened) but they did say they would bring a bottle of Prosecco to my room later, this did not happen. After making another complaint they said they would see if another room is available tomorrow. Sunday morning we decided to leave after speaking to the manager Michael McGurk explaining these issues, told him that the room is a basic Travellers Lodge and I was not happy for the amount I paid, Michael insisted that I would get my deposit and the full reimbursement that was May 2021, I have tried to email him and customer relations however they all seem to be on annual leave or unavailable, we are now in August 2021 -Please view the correspondence letter sent:Dear MichaelOn the 28th May 2021 I was meant to stay at your hotel for 2 nights in room 319. As I mentioned to you at the time, the accommodation was unsatisfactory.When I asked to be moved to another room, I was told that this was not possible; nor was the problem rectified.I therefore explained that I would not be staying 2 nights and left after 1 night.It was an implied term of our contract that the accommodation provided would be of a standard of cleanliness and quality reasonably to be expected from this type and price of hotel.It is also an implied term that the service provided would be done so with reasonable care and skill as required by the Supply of Goods and Services Act 1982 / Consumer Rights Act 2015. Therefore, you are in breach of contract.You advised that you ensure that I was reimbursed the following expenses within 7 days (which I have still not received)These are as follows:£135 – accommodation£30 – bottle of Prosecco (never received)£40 – reimbursement of meal (paid twice)£50 – Deposit£23.90 – full English breakfast (did not have)Total to be reimbursed £278.90I require your response to this letter within 14 daysI have now reported this matter to my Bank (protected via payment), and hoping to get the full settlement as Shankly are not responding. the worst hotel I ever stayed in, really wish I read the reviews beforehand on Trust Pilot.Shankly hotel should be ashamed of themselves for false advertisements, do not waste your money at place
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
