shanklyhotel.com

Complaint raised flooding

Complaint raised due to £500 Presidential suite. We stayed 30-31 July 2021-bathroom flooded it was like a swimmin pool, that spilled out of bathroom- jazquzzi was dirty with black stuff, scum, hair, flakes of something. I had to it wash out, - sofa and chair was damaged - tv dud not tune any channels - staff attitude was poor the receptionist with the bun was rude, stern and lacked any emotional intelligence or ability to present professionalism with a smile but instead spoke to customers like a boarding school head mistress. The other staff that inspected the flood was dismissive and unapologetic offering no options and instead gave attitude speaking to us like we flooded a clogged up dirty/hair filled drain. - the manager acknowledge the staff behaviour was poor having witnessed the receptionist behaviour and advised training would be offered and if they dont improve she/they will be sacked -the manager acknowledged the flooding was Shakly hotel issue and accepted a refund or 50% off next visit should be made but we require a refund and he assured me confirmation of what will be offered would be received 2 august. I was also assured the £300 security payment would be refunded and this is still awaited.-no communication from shankly, no courtesy email or call as promised, emails sent not acknowledged which has been an issue over the last 3 months. You call shankly you email no response. I would of recommended this hotel as the flooding you would hope was an isolated incident but we couldn't use the toilet or wash properly we had to wash in the jacuzzi like a bath which delayed us immensely reaching our evening event as there were 7 of us. Can u imagine the time spent resetting the jacuzzi with water. This was the bridal suite I'll leave to your imagine if the bride was getting ready for her wedding morning with 6 bridesmaids.

Date of experience: Aug 04, 2021