This is the email we sent to the Shankly after our stay on 27th August and nobody has replied.Hi I would like to seriously complain about the level of the flooring on the 3rd floor outside our room 318 this evening. My friend has literally fell on the floor due to your uneven flooring in the hallway. She has seriously hurt her ankle and reported this to the manager who has accompanied her back to the 3rd floor to assess the situation. The manager has sincerely apologised and advised that the accident will be on C C T V. She was given some ice as she didn't feel she needs to go to hospital but she is in extreme pain and her ankle is swollen. The incident has been logged in the accident book and he advised he would agree to mark the area with a wet floor sign to avoid anyone else hurting themself. Which he has done. Please note my friend was wearing flat shoes and was not inebriated in the slightest.Can I also just add that we visited the 6th floor roof top bar earlier this afternoon and was appalled at the absolute state of the uneven artificial turf which covered the whole floor and was all in agreement that this is an absolute accident waiting to happen. Also the disgusting state of the seating on the roof top bar is appalling. This has been the 2nd time we have stayed at the Shankly Hotel with a negative experience but having one of our friends hurt is totally unacceptable.When we stayed at the hotel the first time, the our room was in such a disgusting state that the manager offered us another stay at the Shankly Hotel a reduced price in order for us to have the full advertised experience the Shankly Hotel which we sincerely hoped would be the case. This has not happened as our new room 318 was only marginally cleaner than our last room. Clearly no improvements have been made to the Shankly Hotel. The room and furniture is threadbare and shabby. The windows and are absolutely disgustingly dirty. Video evidence has been taken.I look forward to your prompt response in order to avoid any legal action being taken.Kind regards
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
