Absolutely appalling, please please do your research and don't believe everything you see on social media. Stayed in LP Suite on a friend's hen do and it was abysmal, mould everywhere, all the rooms leaking. The bride had a shower on the first morning which proceeded to waterfall into the room below. Belongings ruined, terrible customer service and completely fobbed off by the 'customer care team' who wanted us to sign an NDA before approving a refund. There was also no acceptable attempt to fix our issues during our stay despite several trips to reception. After speaking to other people who went there is no doubt in my mind we would have never received that refund even if we had signed the NDA. I don't have one good thing to say about this hotel and their disgraceful business practices.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
