While our stay at The Shankly Hotel was very positive, despite some communication issues between staff, the treatment I have received after my stay has been abominable. £720 was taken out of my account 3 days after my stay WITHOUT my permission, for a service we had already paid for as part of the VIP package. I am devastated as I cannot afford to have money stolen from my account. A surprise Hen weekend for my best friend has turned into a nightmare. Please do not hand over your credit card to this hotel.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
