I would not stay or recommend I am afraid We stayed here at the beginning of April for a Hen Party, we had our stay booked and sadly moved a few times due to Covid so as you can imagine we were super excited to celebrate our brides hen party. Sadly it didn’t meet our expectations or live up to the pictures we had seen online! We stayed in the Laurent Perrier suite which slept 24 people and had the huge long bath/pool down the middle; below are a few of our issues which sadly still not have been addressed by management, after leaving some detail on our feedback form and being told on check out when I tried to discuss ‘we will call you’ no one has called. I have now called up on 2 further occasions been promised call backs and still not had one. The communication from the Shankly prior to our stay and now after has sadly fallen short, its impossible to get hold of people even when it was something simple like paying our remaining balance! A few of our issues…. - Taps in the huge pool dripped constantly, and when I say taps these are HUGE taps, therefore the amount of water running out of these was a lot. This bath is directly outside your bedroom with no doors so no chance of sleeping. The Shankly said ‘that’s what they do sadly’ and when asked for something to be done they threw loads of bath towels in the bath so we wouldn’t hear the drips. Not really luxury. Yes it did the job, but seriously we shouldn’t of had to call on 2 occasions to get something done and throwing towels cannot be your long term solution here?!- Our biggest issue was the smell in the room, we didn’t experience this until later in the evening, throughout the night and in the morning it was unbearable. It absolutely stunk of drains. At this point the bath had been emptied and no water was in our room. The stench kicking up was absolutely gross and would hit us in waves. In the morning we had to open the door which was by the lifts just to try and clear the smell out. (no windows in the room to ventilate either). This really disappointed us for the price we paid we could not wait to get out of the room in the morning, with a few of us feeling sick from the smell. It was absolutely fowl. Never stayed anywhere with such a stink. - We booked afternoon tea and across all of us ladies the cakes were lovely but sadly the sandwich’s were very stale, they had obviously been left out a fair while before coming to the tables. With Salmon being served this just isn’t really right. And as a result a huge amount was wasted as the bread was so stale. - When we checked in we were told we can get the pool re filled at any time by calling reception and also from 10pm they serve pizza. Well both of these things weren’t accurate or available. When we called in the evening about 10pm to get the bath emptied and re filled with hot water the guy who came sadly kicked off at us so much that we changed our minds as we felt guilty for asking. This room is booked due to the bath size so feeling pressured and like we were being a hassle isn’t what we were expecting. 10pm came and we fancied pizza, when we called reception they bluntly told us the chef isn’t cooking tonight. Even though 7 hours prior we were told this was available. We were told to order off just eat Locally. (postcode isn’t even found on Just Eat) and this whole process took us about 2.5hours to get something delivered. We would have gone out for food had we not been told we could have pizza provided by the Shankly. - In one of the suites in the room there were no temperature taps on the shower so that shower was scolding hot and not usable. With no warning or sign. One of our guests found out the hard way. - The room itself is nice from afar but far from nice. When you look closely it is actually filthy and not clean. Lots of things look fairly cheap and it just lacks quality. Our feet were all brown from being barefoot in the room. - Considering they direct all of there services to the main reception the room doesn’t have a phone so you either need to travel downstairs away from the party or go through about 7 Switchboard options and hope you get through to the correct team. Pretty hard when you have had a few! Lots of little things that could have been improved to make this stay 100% worth the money, but the service, lack of response and lack of ownership really is disappointing. Personally ladies I would keep looking for your hen party accommodation and look to find somewhere else. Its is not like the pictures or worth the price and the service and quality just is not there.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
