We paid almost £400 for one night for a family room (room only, no food included) and it was one of the worst hotel stays we’ve ever had.
The hotel itself feels grim and very run down. While the room was large, it was extremely dated and clearly not cleaned to a high standard. For the price they charge, the condition of the room was completely unacceptable.
Our floor was mostly occupied by hen party groups, making it incredibly noisy. To make matters worse, our room was directly underneath an events room where very loud music continued past midnight. Even after the music stopped, furniture was being dragged around above us. This kept both me and my children awake for most of the night.
When we did eventually get some sleep, we were woken again by guests shouting and screaming in the corridors. By the morning we couldn’t wait to leave. The state of the hotel corridors summed up the whole experience – leftover takeaway containers and kebabs scattered along the hallways, which was disgusting.
When I raised these issues at checkout, the manager, Chris, showed very little interest. I was told it was apparently my fault for not complaining during the night. I was also told the hotel mainly caters for stag and hen parties, which raises the obvious question: why are they charging nearly £400 for a family room if that’s the case?
If the hotel is designed for party groups, they should at the very least separate them from families trying to sleep. With multiple floors in the building, this seems like basic common sense.
This hotel is massively overpriced, poorly managed, and not suitable for families. We were not the only guests complaining in the morning, which suggests these issues are well known. The staff seemed very used to complaints and didn’t appear particularly bothered about resolving them.
Save your money and stay somewhere reliable like Premier Inn or Travelodge instead.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
