⭐☆☆☆☆ Utter Disappointment – No Heating and Poor Communication. Purchasing a home from the company has been one of my biggest regrets. We were left without heating in the dead of winter, amidst snow and freezing temperatures, in a property that cost over £600,000. There were no clear updates or meaningful communication, and it felt like no one knew what was happening or was managing the situation effectively. We were completely left in the dark with no proactive engagement or urgency to resolve the issue. For a so-called premium development, the aftercare and crisis management have been shockingly poor. When spending this amount of money, basic services like heating should function, and when they don’t, transparency and action are expected. Instead, we faced silence, confusion, and a total lack of accountability. This experience highlighted a serious failure in aftercare and respect for homeowners. I would strongly caution anyone thinking about buying from the company to reconsider.
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Part of the Shanly Group of companies, Shanly Homes was established in 1969 by chairman, Michael Shanly. It is a privately-owned, award-winning regional housebuilder bringing stunning homes to desirable locations across London and the South East.
