I have bought many pairs of shoes here. They are usually not cheap, most of the times around 100 - 150 Euro. However. A pair of sandals for no less than 99,- is showing clear signs of poor quality after just 1 month of wearing them. The material on the sole, where the feet are placed, is going off. After a month! So I sent photos and asked for a solution. Instead of acknowledging the problem and sending me at least a free return label, I would have to send them back on MY OWN cost and then THEY would decide if i am right or wrong. Only then would I get back the money for the return. Sorry, but for sandals in this price category and with pictures clearly showing that the material rubs off, that is poor service! At least a free return, that should be possible with pictures showing proof and after having bought so many shoes here already. Clearly not going to recommend them anymore. I had issues twice with two competitors and they solved it excellently. So I know where I'll buy from now on. A pity, really. Additional note some weeks later: sent the shoes back almost a month ago. Still no reaction. What a great service...We also had one complaint with BeLenka once and recently one with Saguaro boots. No problem at all, they solved it professionally and fast. We'll continue ordering those, but Shapen never again.
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SHAPEN – where barefoot shoes meet health, style, and fashion.
We’re a brand redefining barefoot footwear. Our designs prove that healthy shoes can be not only comfortable but also beautiful and fashion-forward.
