Terrible customer service, illogical sizing of shoes.I bought three pairs of shoes from this brand. First one was a sneaker, size 41, the second two pairs of sandals, the same size. The sneaker fit me ok, but was on the short side. The sandals in the same size were two sizes too big. Turns out the brand uses different sizing for different models, which is completly illogical.When I wrote a review for their website id didn't appear there.Later the sneakes seam ripped after minimal use. I sent the shoes back, but they couldn't send the replacement, as it wasn't available in the same colour. I asked to wait for the shoes to be in stock again, refused. I asked if I could get a size bigger, and they refused.Was offered a different colour, which I didn't like. Their only solution was to refund the money and suggest I buy another pair. The pair I bought was with a discout so I asked for a solution in which I won't be the one spending extra time checking for when the shoes will be back in stock and extra money buying them. In the end they refunded me the money without my consent, claiming that they have done so hours before my last reply was sent in the conversation with customer service. The email confirming the transation came half a day later than my last reply.I've never written a bad review before, but this was all in all a very unsatisfactory experience. Worst with online shopping yet. To be avoided.
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SHAPEN – where barefoot shoes meet health, style, and fashion.
We’re a brand redefining barefoot footwear. Our designs prove that healthy shoes can be not only comfortable but also beautiful and fashion-forward.
