I’m out of work on short term disability and my medical provider at Ortho Carolina uses Sharecare for their FMLA and STD medical records resource. I submitted my medical records request 3 times in which they stated they never received. I had my providers office send the medical forms and request 2 times and they finally received them. My STD case manager reached out to Sharecare for my medical records and never received them. I tried calling Sharecare several times always unable to get someone on the phone. I received an email from them requesting payment for my medical records to be released, in which I paid and they still didn’t send my records. I emailed them several times with no reply and because of their lack of communication and service, I almost had my STD and FMLA denied. I had to get my medical providers office to help me get medical records sent. They took over a month after I paid the fee to send my medical records. I have to extend my leave and now they are charging me again to just send updated medical records. This company is ridiculous!! Their level of service is a 0!! They don’t reach out, keep you updated, return phone calls or emails. I will never again deal with this company!!
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Sharecare is a health and wellness engagement platform that provides consumers with personalized information, programs and resources to improve their health.