Non responsive, or they send you into a endless loop. I cannot reset my password online. their response "Reset your password online." I could go on about lost 1099's, and inability to do administrative fixes, but pick any random topic and they will fail badly. Of course it's some offshore outfit, so if your problem is complicated, they drop your call so you get to start over again. This is an old help desk trick to keep their call metrics looking good. (I managed help desks and immediately fired people who did this.) I am writing the shareholder relations dept of the company I have shares in as well as their compliance department to complain. If that fails, going to SEC. You should do likewise.
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