Review Time
If I could give a zero...
I don't generally have feelings about on-line websites and up until this year, my experience with shareowner was that I could log into my account, download my forms and go about my life. This year, I couldn't remember my password went to retrieve it -- put in my social, my address, birthday etc, and then they asked me to connect with Jumio and input a govt ID and take a selfie -- and honestly, that's just insane.I'm not doing all that and it shouldn't be that difficult to get into an online account.You don't need that information you already have way too much identifying information.
If I could give a zero... I don't generally have feelings about on-line websites and up until this year, my experience with shareowner was that I could log into my account, download my forms and go about my life. This year, I couldn't remember my password went to retrieve it -- put in my social, my address, birthday etc, and then they asked me to connect with Jumio and input a govt ID and take a selfie -- and honestly, that's just insane.I'm not doing all that and it shouldn't be that difficult to get into an online account.You don't need that information you already have way too much identifying information.
Non responsive, or they send you into a endless loop. I cannot reset my password online. their response "Reset your password online." I could go on about lost 1099's, and inability to do administrative fixes, but pick any random topic and they will fail badly. Of course it's some offshore outfit, so if your problem is complicated, they drop your call so you get to start over again. This is an old help desk trick to keep their call metrics looking good. (I managed help desks and immediately fired people who did this.) I am writing the shareholder relations dept of the company I have shares in as well as their compliance department to complain. If that fails, going to SEC. You should do likewise.
If Zero was an option, I would certainly select that here. I've been trying for months to cash out stocks and cannot get access to my account, get a physical statement, get access to the web site. I concur with everyone here. This is the worst company I've dealt with.
Try to recover my account is a nightmare. Got through and then they send me to Jumbo. I am not going to take picture of my ID and send it . Its more time than its worth. I will be looking to transfer my account somewhere else. There has to be a better way.
Twice I have requested sale proceeds to be sent electronically to my bank, each sale completed on line per their instruction. First time they sent a paper check "unable to verify" which i have yet to receive. Because I urgently needed funds, after spending 2 hours on line with multiple "CS" representatives I initiated a second sale, again requesting EFT and asking they contact me if a problem. Again, they sent paper check and never notified me. CS are worthless and cannot escalate. Filed complaints are ignored. There is no way to contact anyone in Mendota, MN. Asking for replacement checks will take another month. I believe this company needs to be investigated for theft of service (they charged me for EFT) if not outright fraud. I feel I have no option but to yank all investments out of here and go with a separate brokerage firm. They don't care about the customer and their CS staff can only parrot a script, not give actionable suggestions or solutions. Stay away!!!!!!!!!
Without warning started using Jumio id verification that requires me to upload a photo of my drivers license. They already have two factor verification why are they adding this is beyond me. I have had an account for years. I am tired of this prying. It is time I move my account move to Fidelity
No way to transfer to a TOD beneficiary, they just continually reject all paperwork, I've sent in 3 sets of forms with 3 Certified Death Certificates at $24.00 each just told to try again.. Customer Service thriveson upset customers and wasting time and energy, it's their business model. Easier to just stop communicating with them and wait 3 years and let the accounts Escheat to the state !!
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