Twice I have requested sale proceeds to be sent electronically to my bank, each sale completed on line per their instruction. First time they sent a paper check "unable to verify" which i have yet to receive. Because I urgently needed funds, after spending 2 hours on line with multiple "CS" representatives I initiated a second sale, again requesting EFT and asking they contact me if a problem. Again, they sent paper check and never notified me. CS are worthless and cannot escalate. Filed complaints are ignored. There is no way to contact anyone in Mendota, MN. Asking for replacement checks will take another month. I believe this company needs to be investigated for theft of service (they charged me for EFT) if not outright fraud. I feel I have no option but to yank all investments out of here and go with a separate brokerage firm. They don't care about the customer and their CS staff can only parrot a script, not give actionable suggestions or solutions. Stay away!!!!!!!!!
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