I have been trying to sell stocks with this company for over 8 months now. About every 3 weeks I get around to the excruciatingly painful experience of working on the next piece of the puzzle to get this over with. I was told last year that before selling stocks I had to remove my custodian on the account, despite the custodian also approving of the sale. Okay, fine. 3 months, 2 sets of mailed documents, several frustrating call to customer service, and a $150 in fees later, my custodian is removed. But suddenly so has all my stocks?! I contact customer service through the portal and they essentially report "everything is fine" several times, each instance requiring a week to hear back. So I decide to call again.I guess they opened a whole new account for me but never said anything about it? They act like I should have just known to call, despite no email OR person from their team messaging or mailing this to me. Fine. But they can't give me the account number over the phone, so I have to wait for it to come via snail mail. If it had to be sent through the mail, why didn't they just send it to me to begin with?!After finally getting the account number in the mail, I try to log in, only to find that I need an authenticator ID. Turns out that has to be snail mailed too, but that request can only be made AFTER I waited to get the account number mailed to me. I request it, and after 3 weeks of nothing, I request another. Another two weeks and I finally get it.Great, now I can log in and sell stocks, right? No. Now I will have a several weeks long process of miscellaneous account access issues that are eventually resolved despite no one acknowledging that there was ever anything wrong. I go to sell and find out that since my custodian was removed, now I have to tax certify my new account, so I follow the prompts to do that online. Of course, the portal only shows error codes, and several more calls and messages to customer service resolve nothing so I printed out the form and mailed it to their office. Now weeks later, they claim they never received anything from me. I am serious wondering how this is not illegal at this point, because it seems like they are just INVENTING ways to keep me from being able to liquidate my account with them. I sincerely hope to see this company destroyed. I'd happily forfeit my meager stocks money if it meant no one else could get scammed by these people.
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