Overall they seem fine - a good way to hold onto stock and get the tax forms needed for dividend reinvestment. The reason for my low review is my recent sale of some of my stock. I put in direct deposit information, and it said 2-3 days to transfer. Apparently they "couldn't confirm" something about my account, and instead of contacting me to confirm, they unilaterally switched to a mailed paper check that might take 10 days to arrive (currently on day 5), while I made plans based on 3-4 days to give a buffer. The only reason I learned this is by calling them when the funds had not been posted. Really not good customer service, yet they made money on the fees for the sale.
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