I've never encountered financial services as poor as those provided by this company. A few years ago, my portfolio of shares was transferred from Wells Fargo to Shareowneronline, and ever since, the quality of service has been disappointing. Recently, as I attempted to sell some shares, I found myself abruptly unable to initiate further sales on their website. When I reached out, I received a standard response: "Please accept our apology; changes have been made due to security updates. You can sell your shares, but it must be submitted in writing."It's unclear what changes led to this severe restriction, but by “in writing,” they mean I must print out a PDF form they provided, fill it out, and send it by regular mail—not email, but physical mail. Aside from the days it will take them to receive my letter, they also informed me that "We make best efforts to process a properly completed sale request within 1-5 business days. We cannot guarantee a specific date or price. Requests involving additional transactions may be delayed. Applicable fees and commissions for sales apply."It feels like this company is stuck in the 1980s—or even earlier, as back then many transactions could be handled over the phone. Here, however, they won’t even take orders by phone. This outdated, restrictive process is beyond frustrating.
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