I would give this company zero stars if that were an option. I have been trying to negotiate sale of my deceased grandmother's shares for nearly 6 months. submissions have been rejected and returned for a series of reasons that were not mentioned in any prior conversation or instruction, are never fully explained, or are outright incorrect (for example, indicating all estate heirs signatures are required, when actually it was executor's signature). took nearly 2 months to get paperwork returned on first attempt, over a month on second attempt, no representative that I spoke with would email a copy of the cover letter listing reasons for return, documents had expired by the time my initial submission was returned so i had to have them redone, only to have entire packet returned again with a whole new set of requirements. requests to speak with "backoffice", who is blamed for evaluating document submission and delay in returning submission packet, consistently declined. I have 16 months to get estate settled - these folks have taken up six months and I'm nowhere closer to resolving issue than when I started. I am not optimistic this will be resolved competently in the near future if my documents are evaluated by "backoffice" employees that use the terms "estate heirs" and "executors" interchangeably. this whole process, since first submission of April 30, 2024, has been so very frustrating.
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