As an executor for my father in law's estate, my experiences with this company have been horrendous! We have been trying to get lost certificated shares from just one company transferred into book form. We have made 5 submissions, still with no resolution. I have dealt with 2 other transfer companies with complete resolve. This company has the most ridiculous requirements of a 2-3 month deadline after the executor court order is made... much less for the heirs have time to react. Also, they would review your submission piecemeal, letting you know afterwards that they failed to point out other "flaws" in your previous submission. Still, no resolve.. lastly perhaps because they just changed their P.O Box, which I failed to notice. They brought me to tears. . This is pathetic! How can a company exist like this? Where are the feedback followups? This company is definitely an outlier. If I were the CIO, I would clean up shop or resign... One exception was that that the representatives answering my calls were consistently very respectful, though would give me conflicting advice. The process is broken, please fix it.!
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