Inefficient, incompetent, borderline dishonest organization.My mother passed away on November 7, 2024. It took literally three months of repetitive submission of Letters of Instruction and Stock Power forms to effect ownership transfer and sale of three securities managed by this firm. Their telephone agents speaking variably comprehensible English and cannot answer the most basic of questions. Voided checks were submitted with their "Sale After Transfer" forms to allow for wire transfer of sold shares, but instead they mailed checks...which as is the case for everything they send by mail, they use pre-sorted first class mailings which no doubt save money but result in ten business days to be received. I have reported them to the SEC and New York State Department of Financial Services to ensure that their unacceptable business practices are documented.
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