When I sold my stocks, I set up direct deposit. A week later when it wasn't showing up, I called and asked when I should expect to see it. They explained that they mailed me a check and to expect it in 10 additional days. I asked why they didn't direct deposit it or let me know if there was an issue, and they did not have an answer. My bank is about 200 miles away, so this has become very inconvenient and caused a lot of delays. I still don't know the issue either, so they are not very helpful and I can foresee problems the next time I go to sell or buy. I will be bringing this to my companies attention.
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