Bought a Shark ThermaCharged PowerDetect Wet & Dry Robot Vacuum, AV2920XEUKWH from Amazon in Dec 2025. To be fair, it works really well - but we have a Karndean floor and a large messy spaniel!
I tried to order some spare mop heads (one on the wash - one on the robot), and some spare brushes. The AV2920XEUKWH isn’t listed on the website, the AI bot doesn’t recognise it. Sent an contact form to Shark via the website - the response said we typically respond within 6 business hours. 2 days later I got a response "Unfortunately we do not have spare parts at the moment for this model. This is a very new model at the moment. Spare parts will become available in the next few months"
How unhelpful is that - launch a product to market with zero support!
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