Very poor replacement process and unclear communicationI’m extremely disappointed with Shark’s handling of a faulty product replacement.I was initially told I would receive a replacement vacuum, but at no point was it made clear that this was dependent on returning the faulty item first. Only later was I instructed to send it back. I followed the instructions given and returned the vacuum via DPD, but I was only provided with a collection number — no tracking reference — meaning I have no way of confirming where the item is or whether it has been received.Despite explaining this multiple times to customer support, I keep being asked for information I simply don’t have. This has resulted in delays, repeated emails, and no clear next steps.I’ve now been without a vacuum for several days, with no confirmation of when a replacement will be shipped. The lack of clarity, ownership, and proactive communication has made this a very frustrating experience. I expected far better from a brand like Shark.
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
