Bought and paid in full for the cordless hoover bundle with dual battery. No communication to tell me the battery kit was out of stock. They just sent me the hoover. I contacted customer service who told me this 3 piece kit was out of stock and I needed to wait a week for it to come, if not to ring up again quoting an order number I was given. Needless to say nothing arrived, no communication nothing. So, again I had to ring customer services who told me this piece of kit still out of stock and they didn’t know when it would be in. However, I was told I could look online to see if it was in stock and then ring customer services to get them to order it!! Excuse me but should I have to be chasing this?? my order is NOT complete but my payment was in full. The advisor told me I could return the product within 30 days if I wasn’t satisfied, but already started to use the vac in anticipation of receiving the rest of the order. Very disappointed with the bad service from this company. Just worried how long I’m going to have to wait to get this piece of kit and if not the hassle I’ll have to go through to get a part refund for the incomplete purchase.
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
