The whole machine feels really flimsy and after less than two dozen uses the 'wand' on the cleaner failed. A replacement was promised but never shipped then it was out of stock so I was promised a complete replacement cleaner. The old one was returned but the order for the new one never progressed beyond 'processing'. I think sarcasm must be part of the customer service training module and the staff don't realise that, if you agree to taking part in the questionnaire after the call, you can still hear everything until they end the call. If these are the best cordless cleaners what must the worst be like??The cleaner came with a 12 month warranty but the company kept saying they couldn't refund as it was more than 30 days since it was delivered. However, after nearly a month of back and forth emails, the company finally accepted their responsibility under the Consumer Rights Act of 2015 and refunded the full purchase price.
Claim your business profile now and gain access to all features and respond to customer reviews.
Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
