Ordered a Shark cordless on the 2nd October and 2 days later I received notification that the vacuum would be delivered the following day when I'd be given a time slot. The following day I received a text saying they were unable to deliver the package but would try again the next day. The next day I received a similar text which is absolute nonsense as I'd been home all day on both occasions. I contacted Shark at least 4 times trying to find out what was going on but all I was told was they'd call me back but that never happened. I called them today and was told that the machine was being returned to them and I could get a refund within 10 days, I said I just wanted the cleaner, but they said I'd need to re-order. Absolutely nil customer service with a similar courier service. Since then, I've purchased a similar devise from John Lewis and very happy with it, but what a shame their delivery and customer care service can't match the quality of Shark's product
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
