Ordered a vac with 2 batteries, "certified refurbished by Shark". One of the batteries was useless and waited for response from Shark. Then despatched but no notification from Shark or DPD the delivery company. Kept chasing - turns out had been with my neighbour. Then ordered a floor brush (which other companies include with vac, not as an expensive add-on). Tracking number provided but no movement. 24 hours per email to elicit response from Shark. Clearly they forgot to actually send the brush, so 10 days later still awaiting delivery. Taken me about 12 emails and a lot of waiting for replies so far. So what have they done - OFFERED ME 10% OFF ANY FUTURE PURCHASE!!!! Woo hoo I can hardly believe their nerve and affront, let alone their attitude to "customer service". Totally useless, unprofessional, couldn't care less about the people whose hard-earned money goes on their products and wages.
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
